FAQs

FAQ's

We are licensed and insured in the state of North Carolina and also carry workman’s compensation and liability insurance.

Yes. We confidently stand behind our work with an in-house warranty taking a proactive approach by contacting you thirty days, six months, and again at eleven months after closing in order to identify any issues that need to be addressed.

Yes, Glaze Design/Build will be glad to provide an initial consultation to discuss your project where initial budget ranges will be provided. Enough time is allowed to thoroughly discuss your project and will provide enough time to answer any questions you may have.

This is always a challenge for both owners and contractors. Animals need to be kept away from the construction site due to inherent dangers: nails, staples, tempting sticks of wood, sawdust, holes in the floors. Many animals are 'gun shy' and a pneumatic nail gun scares the daylights out of them. The best solution is to find a neighbor or family member will keep your pet. If they remain on site, limiting them to an area of the house not being affected is critical. If they are kennel trained, use it. If you leave town during the remodel, we suggest boarding your pet.

As a Design/Build Specialist, we will help you work out a plan beginning with a comprehensive master plan that incorporates your ideas, plans and future goals for your home which is key to prioritizing your project. This is beneficial because it ensures that work done now will not interfere with work done later. Creating a master plan can also help you secure financing ahead of time to prevent surprises when the job begins.

It is imperative that you meet with your insurance agent for a policy review before the remodeling project begins. The agent will request details such as a copy of the contract and/or the plans in order to determine the increase in coverage that will be used to adjust the insured value of your home. This adjustment must be made before beginning your project to protect you in the event of a loss during the construction process. If there is a gap in coverage, being underinsured could result in paying thousands of dollars in losses out of pocket.

Due to known health issues especially in children, the EPA and the state of North Carolina now require that contractors be trained, certified and use lead-safe work practices when remodeling or making repairs. Glaze Design/Build is an EPA Certified Renovator which means that your project will be handled in a safe manner to protect you and your children from lead paint exposure during construction. Click here for more information.

Before you meet with us, hold a family meeting to ask questions such as: 

  • What do we really dislike about our current home?
  •  What do we want to accomplish with this remodeling project?
  • Do we want to make cosmetic changes or upgrade aging or broken parts of our home?
  • What do we need from this project? More space? Accommodate changes in our growing or shrinking family? Make accommodations for someone in our family who has special physical needs?
  • How do we plan to use the room to be remodeled?
  • How long do we plan on living in this house?
  • Do any friends or relatives have something in their home that we would like to personalize and recreate for our home?
  • If we remain in the house during the project, are we willing to have our daily lives disrupted?
  • If money were no object, what would we do?
  • How much money do we want to invest in this project?

Debris and dust are a fact of life in any remodeling project but there are measures to take to minimize it. We always lay down flooring protection at the beginning of the job and replace it as necessary. For additional protection, plastic sheeting is used to isolate the construction area from the rest of the house. Depending on the tasks, an exhaust fan may be run in the work area, and air ducts in the work area may be shut off and sealed to prevent contaminants from being drawn into the living area. Also for most projects, a dumpster is brought in for the entire construction process and is used for daily and weekly clean ups.

And there are things you can do. Most likely you will be asked to remove all furniture, electronics and personal belongings from the area. What cannot be moved must be covered and taped. To keep dust to a minimum, you can vacuum and sweep daily in the area outside the work area. You may want to consider a ShopVac that is better equipped to handle construction debris and drywall dust. Many homeowners use high-efficiency furnace filters and change them once a week during construction. We also ask that you keep pets and children out of the construction area due to the presence of sharp nails, tools, dust and debris.

Also offered by NAHB, attaining Graduate Master Builder is the ultimate designation that is attained after fulfilling the requirements of Certified Graduate Remodeler or Certified Graduate Builder. As with other designations, it requires the builder to continually complete a regularly updated curriculum of industry-related topics and adhere to a strict code of ethics. Contracting with a builder who holds the GMB designation means that homeowners are dealing with the best in the industry.
CGR is an exclusive professional designation issued by the National Association of Home Builders that emphasizes business management skills as the key to a professional remodeling operation. It is the only one in the industry of its kind. Taking an average of more than two years to complete, the designation requires that graduates meet prescribed standards of business practice, possess a minimum of five years remodeling industry experience, have a proven track record of successful project management, complete a comprehensive education curriculum, and pledge to uphold the program's code of ethics. In addition, CGR’s must renew their designation every three years with continuing education. This exceptional group of builders brings superior professionalism and offers homeowners the best possible results on their projects. Gene is proud to hold this designation.
The dilemma legitimate contractors face is that a lot of people have no regard for his time and expenses. Forcing a legitimate businessman to waste his time giving comprehensive estimates when the buyer is not going to give him the work raises the cost of doing business for everyone. Discerning homeowners know that a good contractor’s time is valuable to him and to his customers. Although seeking out 3 bids has long been the advice for a remodeling project, today one bid is enough. We encourage you to select a contractor just as carefully as you would your doctor or lawyer – seek one who is established and qualified who has as much integrity and value as other professionals.
Whether you have to move completely out of your home depends primarily on the scope of your project. At the very least, expect to move out of the area of the house where the work will be done. Basic considerations include how much of the house will be affected, the type of work to be done, the time of year, your family’s flexibility, schedule and dynamic. If you choose to remain in the home while the work is being performed, be prepared for new adventures in living! It’s not unheard of to have microwaves and a refrigerator in a bedroom and convert a bathroom into a temporary kitchen.
You may not have someone physically at your house working every day because a lot of work is completed away from the job site. Plans and schedules are being completed, materials are being ordered, and deliveries are being scheduled. Please know that we are working to complete your project as well and as quickly as possible.
Oh yes! And probably more than you ever expected. Usually a construction dumpster is placed on the property in a location convenient to the work area where it remains until the project is complete. It is used for demolition debris (drywall or plaster, studs and headers, shingles, siding, old wiring), cut off materials and waste from the construction phase, as well as boxes, bags and wrapping from products for the project. Unless you receive permission from us first, we ask that homeowners resist the temptation to use the dumpster for a major house cleaning. Arriving at the beginning of the workday to find a dumpster filled with 20 years of ‘memorabilia’ creates delays which cost you money.
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